About
Personal Profile
Throughout my life, I’ve approached every challenge with enthusiasm, creativity, and ceaseless desire to achieve success. This passion and drive have paved the way to countless opportunities, unique experiences and exceptional relationships both personally and professionally. If you’re interested in learning more about me, keep reading or get in touch.
My Experiences
Roles & Responsibilities
The following is an outline of my current and past work experiences. Each role has provided an opportunity to learn, grow, and continue developing both as a person and a professional. Take a look to learn more.
September 2022 - Present
Senior Customer Success Manager
Affinidi India Pvt. Ltd.
-
As a Senior Customer Success Manager, my role involves driving customer value propositions for customers in the BFSI and Skilling Institute domain through regular engagements with decision-makers at the customer end to drive adoption and engagement for Affinidi products.
-
Currently leading a team of 2 Customer Success Analysts along with a team of 3rd party Calling agents and Team Leads
-
Drive customer success strategies and work collaboratively to help client’s road map a solution to achieve their business objectives
-
Key focus on strategies to increase end-user adoption and present actionable business insights via data analytics
-
Identify solution innovation opportunities in current deployments that may enhance the ability to meet desired business outcomes
-
Engage closely with Product Managers and Engineering Leaders to identify, improve, and drive product-level changes.
July 2021 - September 2022
Customer Success Manager
Vymo Technologies Pvt. Ltd.
Working as a Customer Success Manager for BFSI clients in the India Region with the responsibility to engage with C-Level Executives to ensure current solution deployments are meeting desired business outcomes & are being optimized in line with long term business strategy.
Lead a team of Delivery Managers, Solution Consultants, and engineers to ensure efficient project delivery and client delight
Drive customer success strategies and work collaboratively to help client’s road map a solution to achieve their business objectives
Key focus on strategies to increase end-user adoption and present actionable business insights via data analytics
Identify solution innovation opportunities in current deployments that may enhance the ability to meet desired business outcomes
December 2020 - July 2021
Regional Sales Manager – Outbound Sales
Open Financial Technologies Pvt. Ltd.
Acquiring SMEs and Start-Up’s on India’s 1st Neo-Banking platform for businesses, helping them in end-to-end onboarding, understanding of Open Money dashboard through detailed demo and product features explanation
Acquisition of Resellers and Referral partners, to increase reach and distribution capacity of Open Money solution
Helping clients understand and implement Neo-Banking solutions like Virtual Accounts, Payout APIs, PG Solutions, Payroll Solutions etc.
Provide on-time and first-time-right support to customers facing challenges with solution implementations or transaction failure related issues
May 2019 - December 2020
Relationship Manager – Corporate Banking
Yes Bank Ltd
Prime responsibilities include: maintaining and building rapport with corporate clients to ensure optimum customer acquisition, retention and income generation from sales
Managing appropriate Assets, Liability and Cash management products of the bank
Providing New-Age banking solutions for modern startups ranging from early stage start-ups to unicorns
Maintaining relationship with portfolio customers and also acquisition of new-to-bank customers in the start-up space
Helping businesses with new age banking solutions like API – Banking , UPI and other Digital Banking solutions
Hand-holding new age startups with solutions for their funding requirements like FDI routing, FCGPR filings and other regulatory commitments
Building and maintaining strong, long-lasting customer relationships
February 2018 - May 2019
Relationship Manager - Elite Trade Relations Group
ICICI Bank Ltd
Steered Revenue generation from fees from Businesses with trade transactions
Maintained relationship with customers both SMEs and Start-ups through regular interactions and provide timely and accurate customer service
Actively involved in New client acquisitions through referrals and cold calls
Played a key role in cross-selling and up-selling of different Bank products as per the customer needs and requests
June 2016 - January 2018
Business Operations Manager
ACT Fibernet Pvt. Ltd.
Played a pivotal role in driving business growth, service delivery and bringing in more operational efficiency in Coimbatore region
Administered end-to-end activities W.R.T. customer relationship and churn management, vendor management, network efficiency and network reach increase and competitor analysis
Increased customer uptime and satisfaction rate and directly reporting operations to the VP and Business Head (Tamil Nadu) in-turn getting reported by the Entire Service Delivery Team consisting 60 members in total including 2 Assistant Manager & 3 Team Leaders
March 2011 - June 2013
Systems Engineer
Tata Consultancy Services Ltd.
Worked as an Omnis Developer, Tester and Application Support Analyst for a US based financial services client operating in United Kingdom
Directly involved in client interactions for requirement gathering and converting the business problems into deliverable software solutions
Worked as a Mainframe Developer, Tester and Application Support Analyst for a Spanish financial services client operating in United Kingdom
Gained complete knowledge about CICS and Changeman
Worked as a Mainframe Developer and Tester for a US based financial services client operating in Czech Republic
Gained complete understanding of Software Development Life Cycle
Trained in Java and Unix during TCS ILP
For more information about my professional experiences, please get in touch.
Core Comepetencies
Tricks of the Trade
As a lifelong learner, I’m constantly expanding my skill set through professional and personal experiences. Below you will find some of my key abilities, along with how these skills have led to success.
Click on individual items for more details.
Client Relationship Management
Revenue Generation
Project Management
Market Analysis
Business Analytics
Business Development
Google Analytics
Have questions? Drop me a line and let me give you the answers.
Education
My Studies
Take a look below to find an outline of my educational background, which includes the institutions I’ve attended, degrees and qualifications I’ve received, as well as my academic achievements along the way.
MBA
Narsee Monjee Institute Of Management Studies
June 2014 - April 2016
Completed my MBA (Full Time) with specialization in Marketing, with a CGPA of 2.7/4.0
B.Tech in Electrical Engineering
West Bengal University of Technology
June 2006 - April 2010
Completed my B.Tech (Full Time) in Electrical Engineering, with a CGPA of 7.5/10.0
If you have more questions about my academic experiences, don’t hesitate to reach out.
